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Exchange And Return Policy
We want you to be satisfied with your purchase. Please review our exchange and return guidelines:
1. Return Eligibility
- Products must be returned within 7 days of delivery.
- Items must be unused, in original packaging, and with tags intact.
- Certain items (e.g., personal care, customized products) are non-returnable.
2. Exchange Process
- If eligible, you can request an exchange for size or defects.
- To initiate, contact our support team at gadz@moonwayllc.com or +91 73059 44247.
3. Refunds
- Refunds are processed once the returned item is received and verified.
- Refunds will be credited to the original payment method within 7–10 business days.
4. Damaged or Defective Items
- If you receive a damaged product, please notify us within 48 hours with images and order details.
5. Shipping Costs
- Return shipping costs will be borne by the customer unless the product was damaged or incorrect.
6. Contact Us
For any queries or support, please call us at +91 73059 44247.
